Community Manager | Empathy

Community Manager

Marketing | New York City

About Empathy 

Empathy is on a mission to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss, with an exceptionally beautiful app and website that provide in-depth expert advice and support so that families can focus on what matters instead. 

We work steadfastly to update and innovate our offerings, giving the families the support they need at the hardest time in their lives. It’s unique, rewarding work with many interesting challenges along the way.

Marketing Team

Connecting with families at a difficult time in their lives requires sensitivity and creativity. The marketing team works across platforms and disciplines to tell honest stories, create meaningful interactions, and deliver value. We are constantly learning and evolving, learning from our users, coworkers, and partners.

In this role you will:

  • Find and participate in online communities, conversations, and forums where grieving families seek help and advice.

  • Identify opportunities to better serve grieving families, leveraging our content, marketing, and product efforts.

  • Build relationships with community members, leaders, thought leaders, and influencers.

  • Create spaces for families in collaboration with our brand.

  • Engage with potential users on social media and create social media content.

What we’re looking for

  • 3+ years experience engaging users, customers, or constituents online and offline – for example, as as community manager/social media manager for a direct-to-consumer brand or volunteer-based nonprofit

  • Excellent writing/written communication skills

  • Familiarity with online forums, platforms, groups, and communities, and confidence in joining, participating in, and creating conversations

  • Fluency in internet, social media savvy, and sensitivity to the humans that use them

  • High emotional intelligence

  • Prior knowledge or experience of topics in the end-of-life space or adjacent topics such as mediation, social work, or mental health is a plus

Apply now

Now that you know about us, we’d like to learn more about you. If you’re interested in bringing your talents and experience to Empathy, please send us a message at with any information you think is relevant.

At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.


Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.

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