Empathy is on a mission to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss, with an exceptionally beautiful app and website that provide in-depth expert advice and support so that families can focus on what matters instead.
We work steadfastly to update and innovate our offerings, giving the families the support they need at the hardest time in their lives. It’s unique, rewarding work with many interesting challenges along the way.
Connecting with families at a difficult time in their lives requires sensitivity and creativity. The marketing team works across platforms and disciplines to tell honest stories, create meaningful interactions, and deliver value. We are constantly learning and evolving, learning from our users, coworkers, and partners.
In this role you will:
Find and participate in online communities, conversations, and forums where grieving families seek help and advice.
Identify opportunities to better serve grieving families, leveraging our content, marketing, and product efforts.
Build relationships with community members, leaders, thought leaders, and influencers.
Create spaces for families in collaboration with our brand.
Engage with potential users on social media and create social media content.
What we’re looking for
3+ years experience engaging users, customers, or constituents online and offline – for example, as as community manager/social media manager for a direct-to-consumer brand or volunteer-based nonprofit
Excellent writing/written communication skills
Familiarity with online forums, platforms, groups, and communities, and confidence in joining, participating in, and creating conversations
Fluency in internet, social media savvy, and sensitivity to the humans that use them
High emotional intelligence
Prior knowledge or experience of topics in the end-of-life space or adjacent topics such as mediation, social work, or mental health is a plus