Frequently Asked Questions

Loss can be bewildering. We’ve done our best to clarify the details and give you everything you need to get started.

Ayco Personal Financial Management

Speak to a Goldman Sachs Ayco SurvivorSupport® financial advisor

One-on-one counseling and personalized plans, provided exclusively by Ayco to help you with any financial issue or decision.

Have a question?

Contact us at [email protected]
or read our FAQ page.

SurvivorSupport® is a trademark of The Ayco Company, L.P., d/b/a Goldman Sachs Ayco Personal Financial Management (“Goldman Sachs Ayco”). Goldman Sachs may make access to the Empathy app available to clients of Goldman Sachs, including to employees of corporate sponsors through corporate programs. The fact that access to the Empathy app is offered does not constitute an endorsement or recommendation of the Empathy app, and there may be other service providers that are not listed that provide similar services and products.

Any service provider material has been prepared by the respective service providers for informational purposes only. Such material is not an offer, or solicitation, or advice with respect to the purchase or sale of any security. The material is based upon information that Goldman Sachs considers reliable but is subject to change without notice; Goldman Sachs does not represent that such information is accurate or complete, and it should not be relied upon as such. For more information, please visit the Empathy website. Goldman Sachs makes no representations regarding the content of any service provider sites, services, or products, nor on the suitability or appropriateness of the products, services, or transactions provided by any service providers.

Goldman Sachs is not responsible for the supervision, monitoring, management, or performance of the Empathy app. By using the Empathy app, you acknowledge and agree that all decisions to engage with or use the Empathy app are made by you, without any advice or recommendation from Goldman Sachs, and that Goldman Sachs shall not be liable for any failure of a service provider to render services or any losses incurred as a result of such services. Goldman Sachs shall in no way be liable for your ultimate selection and utilization of the Empathy app.