Frequently Asked Questions

Loss can be bewildering. We’ve done our best to clarify the details and give you everything you need to get started.


Speak with our Care Team

Empathy’s dedicated Care Managers are available to provide personalized, one-on-one practical and emotional support, no matter what you’re dealing with. They can be reached via chat, email, text, or phone.

Have a question?

Contact us at help@empathy.com
or read our FAQ page.

Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.
Read Empathy’s Terms of Service.

Guardian, its subsidiaries, agents and employees do not provide tax, legal or accounting advice. Consult your tax, legal or accounting professional regarding your individual situation.

Guardian® is a registered trademark of The Guardian Life Insurance Company of America. ©Copyright 2022 The Guardian Life Insurance Company of America. Empathy is not an affiliate or subsidiary of Guardian. 2022-142757 Exp. 9/24