Through your grief, we are here.

Giving you support and guidance for all of the complex tasks and experiences in the days and months ahead, so that you and your family continue to receive the care you need.

new york life

Providing loss support through complimentary access to the Empathy app.

At New York Life, we are dedicated to continuing to guide and support you on your journey through loss with the highest level of care and compassion. The path ahead can be long and emotionally challenging, and it’s our goal to provide you with all of the help you need as you go through it. That’s why we’ve partnered with Empathy to support you through every aspect of this difficult time. Together, we are here to assist and guide you, via complimentary access to the Empathy app, Empathy’s extensive library of online resources, and human support whenever you need it. Losing a loved one is hard enough. New York Life and Empathy are here to help you find peace, dignity, and meaning in everything that comes after.

How it works

  1. 1
    Sign up for Empathy.

    Give us a few details to set up your all-inclusive complimentary Empathy account, courtesy of New York Life.

  2. 2
    Get the App.

    You’ll receive a text message with a link to download the Empathy app.

  3. 3
    Invite your family.

    Add family members to your account to share knowledge, tasks, and progress.

  4. 4
    Receive the support you need.

    Get personalized, step-by-step instructions that you can access in any order and at your own pace, plus real-time human support for immediate assistance.

Gain peace of mind.

Empathy is designed to show you the specific steps to take, based on your unique situation, and enables you to move at your own pace. Whether you’re planning a funeral, managing an estate, or dealing with any other arrangements, get the knowledge and support you need.

Standing by to assist you.

Chat with an expert who understands what you’re going through. Our Care Managers will provide you with the answers you need, or help you find local resources. They can even take some tasks off your hands and do them for you.

Track and collect benefits.

Get simple and immediate guidance to all the benefits your family may be entitled to—including many you may not have known about. The app helps you locate, determine eligibility, and collect on these important sources of funding for the funeral and the estate.

Paperwork, figured out.

The app helps you locate and safely store important papers, and guides you through handling them. Learn how to manage bills, unused services, insurance policies, bank accounts, and more, so you can stay organized and in control.

Listen in. Understand grief.

Grief is a fundamental human experience, and navigating it underlies every aspect of the Empathy app. Original audio chapters walk you through the tangled processes of grieving to help you observe, understand, and come to grips with what you’re going through.

In the words of our users

Helped me through rough times

Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.

Review by

Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.

Play Store Review by
Dan Austin

This app has helped me a lot when I lost my husband due to COVID-19. At a time like that it's hard enough to think let alone remember everything that needs to be done after a loved one passes.

Play Store Review by
James Golden

Great Guide during a Difficult Time

I suddenly lost my father and empathy has tremendously helped me figure out all of the steps needed to move through the estate process.

App Store Review by

To my little brother

Recently lost a sibling and this app became a life saver. It helped navigate through all the uncertainties of my emotions, and tasks that needed to be done

App Store Review by



Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.

Empathy is not affiliated with New York Life and provides this service at no cost to you. The use of this service is optional and not available in all states. Service availability is subject to your state of residence. NEW YORK LIFE and NEW YORK LIFE Box Logo are registered trademarks of New York Life Insurance Company.

Empathy, 163 W 23rd Street, New York, NY 10011© 2020-2022 Empathy. All rights reserved.