Through your grief, we are here.

Giving you support and guidance for all of the complex tasks and experiences in the days and months ahead, so that you and your family continue to receive the care you need.

new york life

Providing loss support through complimentary access to the Empathy app.

At New York Life, we are dedicated to continuing to guide and support you on your journey through loss with the highest level of care and compassion. The path ahead can be long and emotionally challenging, and it’s our goal to provide you with all of the help you need as you go through it. That’s why we’ve partnered with Empathy to support you through every aspect of this difficult time. Together, we are here to assist and guide you, via complimentary access to the Empathy app, Empathy’s extensive library of online resources, and human support whenever you need it. Losing a loved one is hard enough. New York Life and Empathy are here to help you find peace, dignity, and meaning in everything that comes after.

How it works

  1. 1
    Sign up for Empathy.

    Give us a few details to set up your all-inclusive complimentary Empathy account, courtesy of New York Life.

  2. 2
    Get the App.

    You’ll receive a text message with a link to download the Empathy app.

  3. 3
    Invite your family.

    Add family members to your account to share knowledge, tasks, and progress.

  4. 4
    Receive the support you need.

    Get personalized, step-by-step instructions that you can access in any order and at your own pace, plus real-time human support for immediate assistance.

Gain peace of mind.

Empathy is designed to show you the specific steps to take, based on your unique situation, and enables you to move at your own pace. Whether you’re planning a funeral, managing an estate, or dealing with any other arrangements, get the knowledge and support you need.

Standing by to assist you.

Chat with an expert who understands what you’re going through. Our Care Specialists will provide you with the answers you need, or help you find local resources. They can even take some tasks off your hands and do them for you.

Track and collect benefits.

Get simple and immediate guidance to all the benefits your family may be entitled to—including many you may not have known about. The app helps you locate, determine eligibility, and collect on these important sources of funding for the funeral and the estate.

Paperwork, figured out.

The app helps you locate and safely store important papers, and guides you through handling them. Learn how to manage bills, unused services, insurance policies, bank accounts, and more, so you can stay organized and in control.

Listen in. Understand grief.

Grief is a fundamental human experience, and navigating it underlies every aspect of the Empathy app. Original audio chapters walk you through the tangled processes of grieving to help you observe, understand, and come to grips with what you’re going through.

In the words of our users

Helped me through rough times

Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.

Review by

Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.

Play Store Review by
Dan Austin

Indescribably helpful

Play Store Review by
Dru Gibson

I lost my daughter 2018. This is a godsend.

Play Store Review by
Justice Reign

Beyond helpful…

What a phenomenal app…..

App Store Review by


Is Empathy right for me?
How does Empathy work?
What can Empathy help me with?
How does Empathy support families in grief?
What does my New York Life-covered account allow me to do in the app?
My loved one died months ago. Can I still use Empathy?
What tasks can Empathy do for me?
How much time should the estate settlement process take?
Do I need to be the next of kin or the estate executor to use Empathy?
Do I need to know anything about estate laws to use Empathy?
Where does your information come from?
Does Empathy provide personalized financial, legal, or tax advice?
How is my information protected?
How can the Empathy Care Team help me?
Who are the Care Specialists?
How are Empathy and New York Life connected?
I am experiencing a technical issue with the app. What should I do?
What if my question isn’t listed here?


Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.

Empathy is not affiliated with New York Life and provides this service at no cost to you. The use of this service is optional and not available in all states. Service availability is subject to your state of residence. NEW YORK LIFE and NEW YORK LIFE Box Logo are registered trademarks of New York Life Insurance Company.

Empathy, 27 E 28th St, New York, NY 10016© 2021 Empathy. All rights reserved.