Giving you support and guidance for all of the complex tasks and experiences in the days and months ahead, so that you and your family continue to receive the care you need.
At New York Life, we are dedicated to continuing to guide and support you on your journey through loss with the highest level of care and compassion. The path ahead can be long and emotionally challenging, and it’s our goal to provide you with all of the help you need as you go through it. That’s why we’ve partnered with Empathy to support you through every aspect of this difficult time. Together, we are here to assist and guide you, via complimentary access to the Empathy app, Empathy’s extensive library of online resources, and human support whenever you need it. Losing a loved one is hard enough. New York Life and Empathy are here to help you find peace, dignity, and meaning in everything that comes after.
Give us a few details to set up your all-inclusive complimentary Empathy account, courtesy of New York Life.
You’ll receive a text message with a link to download the Empathy app.
Add family members to your account to share knowledge, tasks, and progress.
Get personalized, step-by-step instructions that you can access in any order and at your own pace, plus real-time human support for immediate assistance.
Empathy is designed to show you the specific steps to take, based on your unique situation, and enables you to move at your own pace. Whether you’re planning a funeral, managing an estate, or dealing with any other arrangements, get the knowledge and support you need.Empathy is designed to show you the specific steps to take, based on your unique situation, and enables you to move at your own pace. Whether you’re planning a funeral, managing an estate, or dealing with any other arrangements, get the knowledge and support you need.
Chat with an expert who understands what you’re going through. Our Care Managers will provide you with the answers you need, or help you find local resources. They can even take some tasks off your hands and do them for you.Chat with an expert who understands what you’re going through. Our Care Managers will provide you with the answers you need, or help you find local resources. They can even take some tasks off your hands and do them for you.
Get simple and immediate guidance to all the benefits your family may be entitled to—including many you may not have known about. The app helps you locate, determine eligibility, and collect on these important sources of funding for the funeral and the estate.Get simple and immediate guidance to all the benefits your family may be entitled to—including many you may not have known about. The app helps you locate, determine eligibility, and collect on these important sources of funding for the funeral and the estate.
The app helps you locate and safely store important papers, and guides you through handling them. Learn how to manage bills, unused services, insurance policies, bank accounts, and more, so you can stay organized and in control.The app helps you locate and safely store important papers, and guides you through handling them. Learn how to manage bills, unused services, insurance policies, bank accounts, and more, so you can stay organized and in control.
Grief is a fundamental human experience, and navigating it underlies every aspect of the Empathy app. Original audio chapters walk you through the tangled processes of grieving to help you observe, understand, and come to grips with what you’re going through. Grief is a fundamental human experience, and navigating it underlies every aspect of the Empathy app. Original audio chapters walk you through the tangled processes of grieving to help you observe, understand, and come to grips with what you’re going through.