Empathy
New York Life logo

Support doesn’t end with a claim.

From time-saving tools to personalized care, Empathy gives beneficiaries of the AARP Life Insurance Program from New York Life Insurance Company the resources to handle any practical or emotional challenge that follows the loss of a loved one.

Google Play Best Apps of 2021

Human compassion, supercharged by technology

Audio guides
Chat with care team
Grief Journal and support
Your own checklist
Time saving tools
Supporting families through loss

Helped me through rough times

Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.

Review by
Joseph_nyc

Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.

Play Store Review by
Dan Austin

This app has helped me a lot when I lost my husband due to COVID-19. At a time like that it's hard enough to think let alone remember everything that needs to be done after a loved one passes.

Play Store Review by
James Golden

Great Guide during a Difficult Time

I suddenly lost my father and empathy has tremendously helped me figure out all of the steps needed to move through the estate process.

App Store Review by
ramseyseverin

To my little brother

Recently lost a sibling and this app became a life saver. It helped navigate through all the uncertainties of my emotions, and tasks that needed to be done

App Store Review by
Belles22*

Speak with our Care Team

Empathy’s Care Team helps provide the assistance you need to get through the challenging weeks and months ahead. Upon sign up, a dedicated Care Manager will contact you to offer personalized support for accessing Empathy, navigating the app, and identifying the topics and information relevant to your journey.

Our Care Team is available Monday - Friday, 8am - 12am ET

Have a question?

Contact us at help@empathy.com or read our FAQ page.

Visit the AARP Life Insurance Program from New York Life website.

Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.

Empathy is not affiliated with New York Life and provides this service at no cost to you. The use of this service is optional and not available in all states. Service availability is subject to your state of residence. NEW YORK LIFE and NEW YORK LIFE Box Logo are registered trademarks of New York Life Insurance Company.