Support doesn’t end with a claim
From time-saving tools to personalized care, Empathy gives New York Life beneficiaries the resources to handle any practical or emotional challenge that follows the loss of a loved one.
Family collaboration
Support each other with helpful tools, resources, and shared tasks. Get Started ->
Benefits claiming
Learn about the benefits you deserve - and get help navigating the process. Get Started ->
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Chat with one of our Care Managers for professional advice and support. Get Started ->
Supporting families through loss
Loss is hard! Empathy helps…
I reached out to Empathy about details of my deceased Mother’s property and legal logistics and the Empathy app has helped me during this tough time. It’s a life changer!
Extremely Helpful!
being able to grieve by being given permission and encouragement to do so has helped me tremendously!! I cannot thank you guys enough for creating this app and putting all of your efforts into it like you have! Thank you!!!
Really an absolutely wonderful app great with customer support and extremely knowledgeable and caring representatives. Helped me with my great grandfather’s last will and testament.
Helped me through rough times
Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.
Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.
Love love love this app!!! It has made things easier to understand & helped so much in figuring out exactly what all was needing to be done bc none of my family realized it was this complicated & had to go thru court but this has made it so much easier & helped us to make sure nothing was missed.
Phenomenal app. With no more family alive, it could be presumed my level of expertise in this matter would be great. Unfortunately, Life became different with each passing. As to be expected, alongside that stress grew significantly causing multitudes of chaos and calamity that the empathy app alleviated instantly. I couldn't be at this level of moving forward without empathy. Don't hesitate on the premium subscription. It's extremely beneficial in communicating with professionals involved.
This app has helped me a lot when I lost my husband due to COVID-19. At a time like that it's hard enough to think let alone remember everything that needs to be done after a loved one passes.
Great Guide during a Difficult Time
I suddenly lost my father and empathy has tremendously helped me figure out all of the steps needed to move through the estate process.
To my little brother
Recently lost a sibling and this app became a life saver. It helped navigate through all the uncertainties of my emotions, and tasks that needed to be done
So grateful
During one of the hardest trials of my life and that. I could think the very least, empathy gave me the tools I needed to know what to do next. Help me to take the next right step in dealing with my husband‘s death. Thank you empathy.
A God send. Empathy helped me gather my thoughts and feelings as well as keeping my tasks organized. Even letting me know about things I did know I needed to do. And so much more. My dad passed 12 days ago and I still have a lot to do, but thanks to this app I'm getting it done with caring help. Thank you Empathy I would be lost without you.
Beyond helpful…
What a phenomenal app…..
I love this app
I am forever in debt with this app they have legit helped me get through the most difficult time in my life , they have step by step helped me in everything down to claiming my inheritance to just coping with this new way of life learning to live without my love one , they have thought me the positive way to grief , i love this app
This app is amazing. Thank you for creating it. I feel comforted and more in power when all you feel is powerless going through a loss. Taking one day at a time is all you can do when dealing with loss and this app is perfect for helping you do just that and process all the big feelings that come along.
This app has been so useful. My husband passed unexpectedly at age 43, and I had no clue what to do, what needed to be done in what order, or where to go. Grieving and distraught I couldn't think straight. But Empathy. walked me, and is still walking me, through everything. I love that if I am feeling lost, or extra grief stricken, there is something on this app to help me through.
Everything I needed.
This is exactly what I needed. I’m isolating my self, hiding away in my room, truly dying inside. A friend sent me this app, and I am so great full she did. 5 min with it and I’m already feeling understood and inspired. I highly recommend.
This app understands Grieving
Amazing people behind this app!! They understands what you could be feeling after losing a loved one… down to your mind being lost and planning funeral arrangements, this is coming from someone who lost 5 close loved ones back to back including my mother. My mother did have her affairs in order but me personally my mind wasn’t right to plan her funeral
I could not have made it this far without the amazing people in this app. In the app there is a chat messaging with real careing people, clips to listen to that explain what to expect and how to handle the nessary things with a list of things that you need to do. They even keep in touch to make sure your doing ok. I HIGHLY recommend this app for anyone facing loss of a loved one.
Very helpful for almost every aspect of the grieving process while juggling all that needs to be done.
So far this app has been extremely helpful. Step by step guidelines and complete understanding of process
A guiding angel!!!
After my mother’s passing, I had no clue about how to proceed with taking care of all the legal and personal affairs...all this while I just wanted to grieve like a normal person. I downloaded the empathy app after a friend recommended it and all I can say is that this app has been a true guiding angel for me :-)
Loss is hard! Empathy helps…
I reached out to Empathy about details of my deceased Mother’s property and legal logistics and the Empathy app has helped me during this tough time. It’s a life changer!
Extremely Helpful!
being able to grieve by being given permission and encouragement to do so has helped me tremendously!! I cannot thank you guys enough for creating this app and putting all of your efforts into it like you have! Thank you!!!
Really an absolutely wonderful app great with customer support and extremely knowledgeable and caring representatives. Helped me with my great grandfather’s last will and testament.
Helped me through rough times
Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.
Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.
Love love love this app!!! It has made things easier to understand & helped so much in figuring out exactly what all was needing to be done bc none of my family realized it was this complicated & had to go thru court but this has made it so much easier & helped us to make sure nothing was missed.
Phenomenal app. With no more family alive, it could be presumed my level of expertise in this matter would be great. Unfortunately, Life became different with each passing. As to be expected, alongside that stress grew significantly causing multitudes of chaos and calamity that the empathy app alleviated instantly. I couldn't be at this level of moving forward without empathy. Don't hesitate on the premium subscription. It's extremely beneficial in communicating with professionals involved.
This app has helped me a lot when I lost my husband due to COVID-19. At a time like that it's hard enough to think let alone remember everything that needs to be done after a loved one passes.
Great Guide during a Difficult Time
I suddenly lost my father and empathy has tremendously helped me figure out all of the steps needed to move through the estate process.
To my little brother
Recently lost a sibling and this app became a life saver. It helped navigate through all the uncertainties of my emotions, and tasks that needed to be done
So grateful
During one of the hardest trials of my life and that. I could think the very least, empathy gave me the tools I needed to know what to do next. Help me to take the next right step in dealing with my husband‘s death. Thank you empathy.
A God send. Empathy helped me gather my thoughts and feelings as well as keeping my tasks organized. Even letting me know about things I did know I needed to do. And so much more. My dad passed 12 days ago and I still have a lot to do, but thanks to this app I'm getting it done with caring help. Thank you Empathy I would be lost without you.
Beyond helpful…
What a phenomenal app…..
I love this app
I am forever in debt with this app they have legit helped me get through the most difficult time in my life , they have step by step helped me in everything down to claiming my inheritance to just coping with this new way of life learning to live without my love one , they have thought me the positive way to grief , i love this app
This app is amazing. Thank you for creating it. I feel comforted and more in power when all you feel is powerless going through a loss. Taking one day at a time is all you can do when dealing with loss and this app is perfect for helping you do just that and process all the big feelings that come along.
This app has been so useful. My husband passed unexpectedly at age 43, and I had no clue what to do, what needed to be done in what order, or where to go. Grieving and distraught I couldn't think straight. But Empathy. walked me, and is still walking me, through everything. I love that if I am feeling lost, or extra grief stricken, there is something on this app to help me through.
Everything I needed.
This is exactly what I needed. I’m isolating my self, hiding away in my room, truly dying inside. A friend sent me this app, and I am so great full she did. 5 min with it and I’m already feeling understood and inspired. I highly recommend.
This app understands Grieving
Amazing people behind this app!! They understands what you could be feeling after losing a loved one… down to your mind being lost and planning funeral arrangements, this is coming from someone who lost 5 close loved ones back to back including my mother. My mother did have her affairs in order but me personally my mind wasn’t right to plan her funeral
I could not have made it this far without the amazing people in this app. In the app there is a chat messaging with real careing people, clips to listen to that explain what to expect and how to handle the nessary things with a list of things that you need to do. They even keep in touch to make sure your doing ok. I HIGHLY recommend this app for anyone facing loss of a loved one.
Very helpful for almost every aspect of the grieving process while juggling all that needs to be done.
So far this app has been extremely helpful. Step by step guidelines and complete understanding of process
A guiding angel!!!
After my mother’s passing, I had no clue about how to proceed with taking care of all the legal and personal affairs...all this while I just wanted to grieve like a normal person. I downloaded the empathy app after a friend recommended it and all I can say is that this app has been a true guiding angel for me :-)
Loss is hard! Empathy helps…
I reached out to Empathy about details of my deceased Mother’s property and legal logistics and the Empathy app has helped me during this tough time. It’s a life changer!
Extremely Helpful!
being able to grieve by being given permission and encouragement to do so has helped me tremendously!! I cannot thank you guys enough for creating this app and putting all of your efforts into it like you have! Thank you!!!
Really an absolutely wonderful app great with customer support and extremely knowledgeable and caring representatives. Helped me with my great grandfather’s last will and testament.
Helped me through rough times
Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.
Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.
Have a question?
Contact us at [email protected]
or read our FAQ page.
Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.
Empathy is not affiliated with New York Life and provides this service at no cost to you. The use of this service is optional and not available in all states. Service availability is subject to your state of residence. NEW YORK LIFE and NEW YORK LIFE Box Logo are registered trademarks of New York Life Insurance Company.