Helping with loss.
And everything that
comes after.

Losing a loved one is hard enough — we’re right here to help with all the responsibilities and emotions that come with it.

family
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people
Helping navigate the journey of loss.
Empathy is here to support and guide families through all of the complex tasks and experiences of the days and months ahead, so that they can focus on the things that really matter.
Hand-in-hand support through every stage of loss.
Personalized guidance
Tailored, step-by-step instructions help families manage accounts, claim benefits, administer an estate, and more.
Real-time communication
Real-time chat with care specialists who can help find information, solve problems, and locate service providers.
Family collaboration
Sharing with up to 10 family members to partner on tasks and keep everyone informed and updated.
Grief support
Audio episodes that offer comfort, understanding, and guidance through all the twists and turns of grief.
Secure document storage
A secure digital vault where families can upload, organize, and instantly access all important paperwork.
Resource library
All the necessary knowledge to make the right decisions for any given situation.

Frequently
Asked
Questions


Got questions? Let us help.
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Is Empathy right for me?
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How does Empathy work?
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What are the things Empathy can help me with?
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How does Empathy support families in grief?
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What does my StoneMor-covered account allow me to do in the app?
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My loved one died months ago. Can I still use Empathy?
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What tasks can Empathy do for me?
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How much time should all of this take?
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Do I need to be the next of kin or the estate executor to use Empathy?
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Do I need to know anything about estate laws to use Empathy?
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Where does your information come from?
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Does Empathy provide personalized financial, legal, or tax advice?
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How is my information protected?
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What is the Empathy Helpline?
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Who are the Helpline Care Specialists?
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How are Empathy and StoneMor connected?
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I am experiencing a technical issue with the app. What should I do?
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What if my question isn’t listed here?
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Empathy is for everyone, because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.

Empathy, 27 E 28th St, New York, NY 10016© 2021 Empathy. All rights reserved.