Support for your loss, beyond the claim

Empathy gives MetLife beneficiaries complimentary on-demand assistance for every challenge that the loss of a loved one brings, helping you and your family save time, money, and stress. We help ease the burden, so you can pay attention to the things that matter most.

Family collaboration

Invite up to 4 others to help out via tools, resources, and shared tasks. Get Started ->

Personalized checklist

A step-by-step plan tailored to your needs, with everything you need to make progress. Get Started ->

Benefits guidance

Learn how to navigate the process of receiving all your family is entitled to. Get Started ->

Grief support

Resources and comfort to help you cope with difficult days and challenging emotions. Get Started ->

Real-time human assistance

Chat with a dedicated Care Manager for expert advice and support. Get Started ->

Human compassion, supercharged by technology

Speak with our Care Team

Empathy’s dedicated Care Managers are available to provide personalized, one-on-one practical and emotional support, take tasks off your hands, and connect you with professionals in your area. They can be reached via chat, email, text, or phone.

Have a question?

The Empathy app and Care Team provide best practices, guidance, and support tailored to our understanding of your needs. We do not provide legal, financial, or accounting advice, nor do we provide mental health diagnosis or treatment. We recommend that you consult a professional on such matters.

Empathy’s bereavement services and platform are provided through an agreement with The Empathy Project, Inc., (doing business as Empathy). Empathy is not an affiliate of MetLife, and the services Empathy provides are separate and apart from the insurance provided by MetLife. This program is available to beneficiaries, and insureds who are terminally ill and eligible to accelerate life proceeds under MetLife s Accelerated Benefit Option. Not available on all policy forms or in all jurisdictions. Empathy is only available to insureds and beneficiaries who are US residents. Information disclosed directly to Empathy is not disclosed to MetLife, and therefore is not subject to MetLife’s privacy policy.