Frequently Asked Questions

Loss can be bewildering. We’ve done our best to clarify the details and give you everything you need to get started.

Speak with our Care Team

Empathy’s dedicated Care Managers are available to provide personalized, one-on-one practical and emotional support, take tasks off your hands, and connect you with professionals in your area. They can be reached via chat, email, text, or phone.

Have a question?

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or read our FAQ page.

Empathy bereavement services and platform are provided through an agreement with The Empathy Project, Inc. (doing business as Empathy). Empathy is not an affiliate of MetLife, and the services Empathy provides are separate and apart from the insurance provided by MetLife. This program is available only to beneficiaries of AT&T’s MetLife group Life Insurance programs. Information disclosed directly to Empathy is not disclosed to MetLife, and therefore is not subject to MetLife’s privacy policy.