Executive Assistant

 Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

We are seeking a highly organized and proactive Executive Assistant to provide comprehensive support to three executives in our New York office. This role primarily focuses on delivering exceptional administrative support and providing support to the executive’s teams. The ideal candidate will excel at managing the day-to-day operational needs of busy executives while maintaining meticulous attention to detail. This role will report directly to the Head of People, US and will require 3 days in person at our New York office. 

Key Responsibilities

• Manage calendars for three C-Suite executives coordinating internal and external meetings with a high level of professionalism. 
• Process expense reports, receipts, and reimbursements with accuracy and timeliness
• Coordinate logistics for business travel including flights, accommodations, ground transportation, and itineraries for the executives and on rare occasions, members of their team. 
• Coordinate and prepare for client meetings held by the executives and their team to ensure a seamless experience for our clients and partners when they are on site. 
• Coordinate team meetings and off-sites for the executives they support, including agendas and follow-up
• Help executives stay organized and on schedule during busy periods
• Support with People Team initiatives from time to time as requested including special projects and event coordination.

• 3-5 years of experience in executive support roles with proven administrative excellence.
• Outstanding calendar management skills with experience supporting multiple executives.
• Experience with expense management systems and travel booking
• Exceptional attention to detail and follow-through
• Strong written and verbal communication abilities
• Proficiency with Google Workspace, Slack, and travel booking systems
• Track record of high fidelity, high integrity decision making
• Proven ability to handle confidential information with discretion and care

Who you are

You're exceptionally organized with a service-oriented mindset. You take pride in creating efficient systems that make executives' lives easier. You're proactive about anticipating needs and solving problems before they arise. You maintain composure under pressure and can adapt quickly to changing priorities. You understand the importance of confidentiality and exercise excellent judgment in all interactions.

Our operating principles guide everything we do: Demonstrate compassion with efficiency • Obsess over the details • Take action, assume responsibility • Get comfortable being uncomfortable

If you're ready to provide outstanding administrative support to our leadership team as we scale our mission to help millions navigate life's hardest moments, we'd love to hear from you!