Frequently Asked Questions

Life’s toughest moments can feel overwhelming, and questions are completely normal.
We’ve put together clear answers to help you understand how Empathy supports you — whether you’re planning for the future, navigating a loss, managing complex family responsibilities, or handling important emotional and logistical tasks.

If you need more help, our team is always here. Reach us at [email protected]. If you’re already using Empathy Loss Support, connect with a Care Manager anytime.