Loss can be bewildering. We’ve done our best to clarify the details and give you everything you need to get started.
If you still have questions, our team will be happy to help. Please reach out at firstname.lastname@example.org. If you’re already using the app, you can also ask a Helpline specialist.
If one of your close relatives has recently passed away, and you both lived in the U.S., Empathy can help you. Whether you have to plan the funeral, need assistance with bureaucracies and the estate, are contending with family tensions, or are overwhelmed by uncertainty and grief, our app can guide you and help you find information, comfort, and peace of mind.
The app will ask you a few questions about your loved one and your situation and will present you with personalized guidance to everything that you may need help with.
The app is divided into several Paths, each of which helps you navigate a different aspect of loss, broken down into simple manageable steps.
Empathy will recommend which Path and which steps will be of most help to you at a given time, but you can take any Path you want, in any order, or several at the same time, at whatever pace you choose.
Our guided program in the app covers the many aspects of loss: each task, decision, and challenge you may face, and all of the information and advice you need to gain peace of mind that you are progressing correctly. Whatever you are dealing with, whether it is knowing how to collaborate with your family, understanding how to organize your loved one’s finances, or making sure every detail is private, safe, and secure, our expert guidance can help you.
The Paths in the app are:
Searching for Documents
Identity Theft Prevention
Applying for Benefits
Bills & Debt
Property & Assets
Grief & Grieving
Grief is a complex process that everyone experiences in their own way. The Empathy app provides support and guidance to the many aspects and pitfalls of grief, with audio chapters you can listen to at any point in your journey. Created under the supervision of internationally renowned grief experts, these episodes help you understand and reframe painful emotions and find strategies for getting through the most difficult moments.
Our Helpline specialists are also available to offer a listening ear, discuss your state of mind, and offer comfort and advice. Our services should not be used as a substitute or replacement for mental health care or professional grief support, however. The Helpline can assist you in finding the right therapist or grief group, should you need one.
Empathy is free for the first 30 days for all families, which covers the period of many of the more complex and difficult tasks after a loved one’s passing.
After the 30-day period, there is a one-time charge of $65 to continue using the app, for as long as you need it. There are no hidden fees, and your full access will never be changed or limited. Even after your free trial ends, you can continue to access all of your information and all of the content on the app for free.
In almost all cases, your loved one’s estate can cover this cost for the executor or administrator of the estate.
We are committed to always bringing our users the most up-to-date, in-depth, and helpful advice and the most advanced digital tools available. Our one-time full-access charge ensures that we are always able to do so, now and in the future. We will always do our best to provide assistance to those in need of it. If you think this describes your situation, please contact us.
The process of dealing with a loved one’s passing can take months and even years, and you can use Empathy for the entire time. After your one-time payment, we will be with you for every aspect of the process, for as long as you need us.
Absolutely. The Empathy app is designed to be responsive to your needs and can be used at any stage in the process, whether you’re dealing with immediate arrangements or wrapping up the last details of the estate.
Depending on the size and complexity of your loved one’s estate, as well as what state they lived in, settling all of their affairs could take anywhere from a few weeks to a few years. But most can be completed in a matter of months, and our guidance will get you through it all with relative ease.
Beyond providing guidance, advice, and resources including in-depth articles, checklists, and audio chapters, Empathy also allows you to upload and organize all important documents in our secure digital vault. We can help you fill out necessary forms and contact relevant authorities and offices. And our helpline specialists can assist you with many other tasks, including contacting service providers, scheduling calls and visits, and finding experts in your area.
We’re updating our app all the time, adding new advanced features that will take even more tasks out of your hands and do them for you.
Empathy is for anyone who has experienced a loss in the family. We have resources that can help you if you’re involved in planning a service, writing an obituary, organizing papers, or clearing out the house, as well as dealing with the difficult emotions that come with all of it.
However, some of the Paths in the app, such as those dealing with probate and the estate, will be most useful for the person who has been appointed the representative of your loved one’s estate, such as an executor or administrator.
Not at all. Everything in Empathy is explained in simple, easy-to-understand language without all the legalese and technical jargon. And any important terms that need to be defined can be found in our helpful in-app glossary.
We’ll give you the information you need to know to understand how estates and probate work. For personalized legal assistance that applies to your specific situation, we recommend you contact an attorney, and we’re here to help you search for one if it will help you and your family.
The knowledge and advice on our app and our website has been thoroughly researched, under the supervision of and vetted by experts in the subject matter. While our information should not be considered a replacement for individual advice from your own lawyer or accountant, it will provide you with a basis for understanding the issues and steps involved.
Empathy is not an accounting or law firm and not a financial advisor, and we cannot replace the services of a lawyer, an accountant, or a financial planner. Our guidance is meant to help you understand the ins and out of the systems you may be dealing with, but we are not able to give individualized financial, legal, or tax advice. (Please see our Terms of Service for more details.) We can, however, help you search for professionals in your area whenever you need them.
Empathy is committed to ensuring that your data is and always will be safe, secure, and private. We use bank-level 256-bit encryption to store and transmit data over the internet, and your most private information is protected behind two-factor authentication including your own private PIN code.
If you need help with any issue you encounter, whether it is an aspect of loss, grief, or logistics or a technical problem, our Helpline specialists are available in the app to chat with you in real time. Helpline specialists will respond with sensitivity and understanding, and can provide detailed guidance for your particular situation. They can also help you with things like filling out forms, and can help you search for specialized experts in your area.
Empathy’s care specialists are experienced professionals with backgrounds in psychology, social work, and similar fields, who have been trained in the details of funerals, wills, and other matters related to the loss of a loved one.
While the Helpline specialists can assist with general guidance and information about legal and financial matters, they are not legal or accounting professionals and cannot provide you with specific legal or financial advice. (Please see our Terms of Service for more details.)
Your care specialist will be happy to help you search for the right local professional for you and your family.
Please reach out to our support team at email@example.com and we’ll get back to you right away.