Frequently Asked Questions

Loss can be bewildering. We’ve done our best to clarify the details and give you everything you need to get started.

If you still have questions, our team will be happy to help. Please reach out at support@empathy.com. If you’re already using the app, you can also ask a Helpline specialist.


Is Empathy right for me?
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How does Empathy work?
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What are the things Empathy can help me with?
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How does Empathy support families in grief?
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Can other family members share my Empathy account?
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Does it cost money to use the Empathy app?
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Why is there a cost to use Empathy’s premium features?
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How long can I use Empathy for?
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My loved one died months ago. Can I still use Empathy?
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How much time should all of this take?
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What tasks can Empathy do for me?
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Do I need to be the next of kin or estate executor to use Empathy?
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Do I need to know anything about estate laws to use Empathy?
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Where does your information come from?
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Does Empathy provide personalized financial, legal, or tax advice?
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How is my information protected?
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What is the Empathy Helpline?
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Who are the Helpline Care Specialists?
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I am experiencing a technical issue with the app. What should I do?
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What if my question isn’t listed here?
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