Customer Outreach Associate

Partnerships | New York City

About Empathy:

Empathy is on a mission to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss. We partner with employers and life insurance companies, offering their employees and/or clients meaningful support when they need it most. We work steadfastly to update and innovate our offerings to make sure families are always receiving the highest level of support. It’s unique and rewarding work that offers many interesting challenges along the way.

The Partner Success team:

We are a mission-driven, supportive group who knows building something new is one of the most rewarding experiences in life. We love lateral thinking and celebrate curiosity, and your desire to drive thoughtful discussions with partners and team members will be vital. The Partner Success team oversees the entire partner lifecycle, supporting employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss.

About the role:

We’re looking for a Customer Outreach Associate to join our Partner Success team—a focused and determined communicator with a high EQ. You will be working alongside our Care Team to increase our reach to users and drive their successful registrations as users of our product.

This role requires both strategic savvy and emotional connection. You need to be comfortable with picking up the phone and communicating our value proposition to positively impact our users, while utilizing a creative and iterative approach and proactively assessing results. As our users’ first point of contact, you will set the tone for a trusting relationship by listening, building rapport, and demonstrating the value that Empathy can provide them.

In this role you will:

Become a subject matter expert on all aspects of loss through targeted training Get on the phone to serve as the first point of contact for prospective users Build immediate connection and trust, demonstrating the value of Empathy by listening thoughtfully to each person’s unique needs Demystify the stigma that characterizes the end-of-life industry to allow users to obtain a clear and straightforward understanding of their challenges and how our product can help Use an empathetic, cooperative sales approach to guide users through our product Work closely with team members to understand and solve complex user problems Collaborate with other operations teams to ensure a seamless user experience Continuously improve your performance in a metrics-driven environment Have access to consistent 1:1 coaching, ongoing learning and development opportunities, and mentorship

What we’re looking for

  • Bachelor’s degree and at least 2 years of work experience, preferably in dialer-based sales roles that require high EQ

  • A people person who easily connects with others, and who delights in helping solve problems and creating great user experiences

  • Knowledge of lead generation and a good grasp of how to positively influence prospects

  • An understanding and genuine interest in technology and startups

  • Someone self-motivated, ambitious, proactive, and tenacious

  • Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone

  • Familiarity and interest in data analysis to assess project results

  • Experience using Slack, Zoom, Google suite, Zendesk, Sendbird, and other common software tools

These professional traits are necessary to succeed at Empathy:

  • Desire to work at a high-growth early-stage startup

  • Mission-driven with a passion for helping families dealing with loss

  • Ability to thrive in an ambiguous environment and turning ambiguity into direction

  • High level of ownership and accountability

  • Motivates by inspiring those around them

  • Expects and requires innovation

  • Thoughtful scrutiny and attention to detail

Apply now

Now that you know about us, we’d like to learn more about you. If you’re interested in bringing your talents and experience to Empathy, please send us a message at jobs@empathy.com with any information you think is relevant.

At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.