Senior Product Designer

Empathy is transforming the way families navigate life’s most difficult times — from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

Design is a key element in everything we do at Empathy, providing a visual framework that helps families feel supported, comforted, and valued. Communicating with those who are experiencing a crisis requires a sensitive and simple approach. We strive to provide a soothing experience and a clear interface that will guide them as they progress in their logistical tasks and on their road to healing.

We’re seeking a Senior Product Designer who excels in complex problem-solving and leads cross-functional collaboration to turn challenging user needs into elegant, impactful, and beautiful solutions. This role combines strategic thinking with hands-on execution to drive innovation and elevate our core products. 

• Design end-to-end product experiences for our core products—from research and ideation to execution and refinement.
• Partner with product managers, engineers, and researchers to solve user needs.
• Use user research, usability testing, and data analysis to guide design decisions.
• Create wireframes, prototypes, and high-fidelity UI designs that meet user needs and brand goals.
• Champion design excellence and usability for intuitive, accessible products.
• Help build and evolve our design system for consistency across touchpoints.
• Provide mentorship to junior designers while nurturing a collaborative, growth-focused culture.

• 5+ years of experience in product design, with expertise in both visual and interaction design.
• An independent problem solver who takes projects from concept to completion, creates elegant solutions for complex challenges, and builds prototypes that showcase design decisions.
• A strong communicator and storyteller who presents design ideas through compelling narratives, translates complex concepts into clear information, and exchanges constructive feedback to foster growth and collaboration.
• Growth-oriented, demonstrating dedication to continuous learning, flexibility in dynamic environments, and a versatile approach to design challenges.
• A natural leader who guides and mentors team members and drives positive change with a focus on inclusion and equity.

Please include a link to your portfolio.