Partner Success Manager

Partnerships | New York City

About Empathy:

Empathy is on a mission to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss. We partner with employers and life insurance companies, offering their employees and/or clients meaningful support when they need it most. We work steadfastly to update and innovate our offerings to make sure families are always receiving the highest level of support. It’s unique and rewarding work that offers many interesting challenges along the way.

The Partner Success team:

We are a mission-driven, supportive group who knows building something new is one of the most rewarding experiences in life. We love lateral thinking and celebrate curiosity, and your desire to drive thoughtful discussions with partners and team members will be vital. The Partner Success team oversees the entire partner lifecycle, supporting employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss.

About the role:

You will be supporting new and existing Empathy partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience. You will work with partners throughout their journey with Empathy, from implementation to ongoing engagement to renewal. This will involve tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product. This role is highly cross-functional, meaning you will work closely with the Product, Marketing, Care, and Business Development teams to ensure Empathy is thoughtfully prepared to meet mutual partnership goals. You’ll also have the opportunity to contribute to building Partner Success strategies, best practices, and deliverables as we scale.

This opportunity is located full-time at our New York City office.

Qualifications:

Basic qualifications

  • Bachelor’s degree

  • 3+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, or project management

  • Outstanding communication skills with a thoughtful and collaborative approach to relationships

  • Success in leading complex projects, coordinating internal teams and managing expectations with various stakeholders, and managing deadlines

  • Exceptional organizational skills and attention to detail

  • Process-oriented with an eye for efficiency

  • Resourcefulness and the ability to thrive in a fast-paced environment

Preferred qualifications

  • Experience at a high-growth, early-stage startup

  • Experience in the B2B2C vendor space

  • Familiarity with Salesforce (or other CRM), Asana, and Slack

  • Comfortable with pulling data from dashboards for reporting purposes

These professional traits are necessary for leaders at Empathy:

  • Desire to work at a high-growth early-stage startup

  • Mission-driven with a passion for helping families dealing with loss

  • Ability to thrive in an ambiguous environment and turning ambiguity into direction

  • High level of ownership and accountability

  • Motivates by inspiring those around them

  • Expects and requires innovation

  • Thoughtful scrutiny and attention to detail

Apply now

Now that you know about us, we’d like to learn more about you. If you’re interested in bringing your talents and experience to Empathy, please send us a message at jobs@empathy.com with any information you think is relevant.

At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.