People Operations Generalist

Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

About the Team

As a venture-backed startup, our greatest asset is our people. Behind every milestone is a team fueled by smarts, hearts, and urgency. The People Operations Generalist sits at the center of it all - shaping every stage of the employee journey, from welcoming new team members to the mission, managing key engagement processes to advising managers on inclusion practices.

We foster a workplace that cares about our mission, users, and each other. We have raised $90 million to date and are backed by leading investors such as Index Ventures and General Catalyst. Our team is growing fast and expanding our impact across industries, continuing to work with Fortune 500 Companies and some of the largest life insurance carriers. Innovation, collaboration, and compassion drive everything we do. 

In our high-growth, office based culture, we are looking for a dynamic People Operations Generalist to build a world class people offering. Reporting to the Head of People, US this role is based onsite, working out of our NYC office three times a week. Join us!

• Manage all day to day HR operations. Using the HRIS systems, you will manage the administration of onboarding, offboarding, employee status changes and leave processes. 
• Troubleshoot general systems, computer and access issues with local and remote team members. 
• Optimize HR systems, including our tools and practices, to maximize organization and maintain internal SLAs.   
• Partner with managers and employees to answer HR-related questions using your excellent judgement. 
• Jump in wherever needed to support the People team on engagement initiatives to streamlining projects.

• Experience using PEO & HRIS systems
• 4 years of professional experience, at least 2 of them in the start up scene 
• Proven experience managing HR systems, data, and improving operational processes
• A can-do, solutions-oriented attitude - you roll up your sleeves and get it done
• Hyper-organized with great attention to detail and follow-through
• Strong communication and interpersonal skills; able to build trust across the organization
• Comfort with ambiguity and shifting priorities - you adapt quickly and thrive in a startup culture

Additional Information:

The salary for this position ranges between $90,000 - $108,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team.