Empathy is on a mission to help families with everything they face after the loss of a loved one. With an exceptionally beautiful product, powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss, automating many of the processes so that they can focus on what matters instead.
We work fast, we take responsibility, and we marshal every resource and clever concept at our disposal to help families at the hardest time in their lives. It’s unique, rewarding work with many interesting challenges along the way.
The world has a long way to go when it comes to talking about grief and loss; our companion app helps families navigate the practicalities that come with the death of a loved one. As we move forward, we are constantly learning more about our users’ journey and their challenges in order to better serve their needs.
Design is a key element in everything we do at Empathy, providing a visual framework that helps families feel supported, comforted, and valued. Communicating with those who are experiencing a crisis requires a sensitive and simple approach. We strive to provide a soothing experience and a clear interface that will guide them as they progress in their logistical tasks and on their road to healing.
In this role you will:
Partner with product, marketing, content and engineering, to define products and features that will bring value and relief to bereaved families
Translate goals and constraints into end-to-end flows and experiences that are simple, elegant and easy to use
Work closely with engineering to ensure a flawless implementation of your design deliverables
Conduct user research to gain insights and validate solutions
Champion inclusive design, ensuring user-centred best practice and accessibility standards are applied across all experiences
What we’re looking for:
5 years of experience in designing, iterating and improving customer facing digital products (web and mobile)
Bachelor's degree in Visual Communication
A solid portfolio with a diverse set of complex products that met the market
Experience in user research, from problem discovery to usability testing.
Strong critical thinking and storytelling skills
Excellent visual design skills, including a clean aesthetic and a sharp eye for layout, color, typography, and composition
Pixel-perfect attention to detail
Expertise in Figma and Adobe suite applications
Proactive, clear, and thoughtful communication with team members and stakeholders
A team player who can prioritize and work on multiple projects simultaneously
Please include a link to your portfolio when applying.