Beneficiary support that goes beyond a payout
Elevate the claims experience to truly honor your long-standing relationship with policyholders, making good on your commitment to take care of their loved ones after they are gone.
After loss, families need more than financial help
Beneficiaries face massive logistical and emotional challenges that continue after their claim is settled. Be the solution that they and their families need, and create loyalty that spans generations.
12.5
months on average for families to resolve their loved one’s affairs, working 20 hours a week
78%
of beneficiaries struggle with financial matters related to the estate
47%
of beneficiaries say that their work performance was negatively affected by loss
98%
of beneficiaries are not converted into policyholders, a missed opportunity to build generational loyalty
Beneficiary care, built for the 21st century
Personal care plans
Inclusive, proactive, culturally sensitive care that is tailored to each family and their specific loss, with personalized action plans and human interventions that drive better outcomes.
Personal care plans
Inclusive, proactive, culturally sensitive care that is tailored to each family and their specific loss, with personalized action plans and human interventions that drive better outcomes.
Supporting Life & Annuity carriers of all sizes
28M+
policyholders are covered by Empathy’s beneficiary care
3X
more beneficiaries turn into high-intent leads, compared with the industry standard
4.8/5⭑
average user rating after a session with a Care Manager
35%
reduction in claims operations costs due to cutback in calls
“Empathy has a really good app. It is guiding the beneficiary, managing both the emotion and the logistical sort of aspects of loss. Focusing on the beneficiaries is an important part of delivering our value proposition.’’
— Alex Cook, Senior Vice President, New York Life Insurance Company
Going above and beyond for beneficiaries truly helps everyone
After I lost my husband, money was tight. My Care Manager told me that his car didn't require probate, so I was able to sell it immediately.
Audrey, grieving her husband
After the loss of my husband, I felt overwhelmed. My Care Manager was a godsend, helping me avoid formal probate to save time and money.
Laura, mourning her husband
I was named executor of my father’s estate, and his will was very complex. Empathy guided me to a place where I was able to get it sorted.
Kate, mourning her father
Unmatched carrier track record
Easy implementation
Simple, no-code implementation and straightforward contracting & billing
Hassle-free enrollment
Turnkey marketing and consistently high utilization rates
Quick start
Confidently launch in under 60 days by leveraging best practices from hundreds of deployments
Give beneficiaries the care they deserve
Join us in bringing Empathy to every family experiencing the challenges of loss.