Beneficiary support that goes beyond a payout

Elevate the claims experience to truly honor your long-standing relationship with policyholders, making good on your commitment to take care of their loved ones after they are gone.
SOC 2 Type II badgeBetter Business Bureau BadgeSecure SSL Badge

After loss, families need more than financial help

Beneficiaries face massive logistical and emotional challenges that continue after their claim is settled. Be the solution that they and their families need, and create loyalty that spans generations.

months on average for families to resolve their loved one’s affairs, working 20 hours a week
of beneficiaries struggle with financial matters related to the estate
of beneficiaries say that their work performance was negatively affected by loss
of beneficiaries are not converted into policyholders, a missed opportunity to build generational loyalty

Beneficiary care, built for the 21st century

Personal care plans
Inclusive, proactive, culturally sensitive care that is tailored to each family and their specific loss, with personalized action plans and human interventions that drive better outcomes.

Trusted by leading carriers of all sizes

Guardian Logo
policyholders are covered by Empathy’s beneficiary care
more beneficiaries turn into high-intent leads, compared with the industry standard
average user rating after a session with a Care Manager
reduction in claims operations costs due to cutback in calls
New York Life
“Empathy has a really good app. It is guiding the beneficiary, managing both the emotion and the logistical sort of aspects of loss. Focusing on the beneficiaries is an important part of delivering our value proposition.’’
Alex Cook, Senior Vice President, New York Life Insurance Company

Going above and beyond for beneficiaries truly helps everyone

Unmatched carrier track record
Easy implementation
Simple, no-code implementation and straightforward contracting & billing
Hassle-free enrollment
Turnkey marketing and consistently high utilization rates
Quick start
Confidently launch in under 60 days by leveraging best practices from hundreds of deployments

Give beneficiaries the care they deserve

Join us in bringing Empathy to every family experiencing the challenges of loss.