Beneficiary care, built for the 21st century

Elevate the claims experience to truly honor your long-standing relationship with policyholders, making good on your commitment to take care of their loved ones after they are gone.

After loss, families need more than financial help

Beneficiaries face massive logistical and emotional challenges that continue after their claim is settled. Be the solution that they and their families need, and create loyalty that spans generations.

12.5

months on average for families to resolve their loved one’s affairs, working 20 hours a week

78%

of beneficiaries struggle with financial matters related to the estate

47%

of beneficiaries say that their work performance was negatively affected by loss

98%

of beneficiaries are not converted into policyholders, a missed opportunity to build generational loyalty

Beneficiary support that goes beyond a payout

Personal care plans

Inclusive, proactive, culturally sensitive care that is tailored to each family and their specific loss, with personalized action plans and human interventions that drive better outcomes.

Dedicated grief support

Beneficiaries have access to the highest-quality specialists across many disciplines, including licensed social workers, behavioral health practitioners, chaplains, grief coaches, and more.

Estate settlement & financial hardship

Navigating the estate is complex and overwhelming. Beneficiaries know they have someone in their corner who can handle the endless piles of paperwork for them.

Time-saving tools

Empathy’s advanced tools simplify and streamline paperwork and mundane tasks, like canceling dozens of accounts, giving beneficiaries back valuable time.

Content & community

A wealth of in-depth articles, audio guides, webinars, and peer-to-peer communities—on topics ranging from probate and taxes to mental health and interpersonal dynamics.

Personal care plans

Inclusive, proactive, culturally sensitive care that is tailored to each family and their specific loss, with personalized action plans and human interventions that drive better outcomes.

Supporting Life & Annuity carriers of all sizes

Meet the Care Team

28M+

policyholders are covered by Empathy’s beneficiary care

3X

more beneficiaries turn into high-intent leads, compared with the industry standard

4.8/5⭑

average user rating after a session with a Care Manager

35%

reduction in claims operations costs due to cutback in calls

“Empathy has a really good app. It is guiding the beneficiary, managing both the emotion and the logistical sort of aspects of loss. Focusing on the beneficiaries is an important part of delivering our value proposition.’’

— Alex Cook, Senior Vice President, New York Life Insurance Company

Going above and beyond for beneficiaries truly helps everyone

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Finding urgently needed funds

Audrey, grieving her husband

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Protecting her husband's legacy

Laura, mourning her husband

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Mapping out her father's estate

Kate, mourning her father

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Claiming her husband's veteran pension

Lydia, grieving her husband

Unmatched carrier track record

Easy implementation

Simple, no-code implementation and straightforward contracting & billing

Hassle-free enrollment

Turnkey marketing and consistently high utilization rates

Quick start

Confidently launch in under 60 days by leveraging best practices from hundreds of deployments

Give beneficiaries the care they deserve

Join us in bringing Empathy to every family experiencing the challenges of loss.