From the chaos of loss to clarity and care
Give people personalized support for the emotional and practical realities of loss, while building stronger relationships when they matter most.
A personalized Care PlanTurns an overwhelming administrative maze into clear, manageable next steps.
A human Care Team, 24/7Trained specialists, available any time, for both the practical and the emotional weight of loss.
Everything in one placeDocuments, accounts, and directives organized securely, so loved ones aren't left searching and guessing.
Emotional support built by expertsAudio guides, meditations, and content shaped by leading voices in grief and mental health.
Loyalty earned at the hardest momentMeaningful support at a time of loss builds trust and loyalty that can span generations.
“I'm glad that it was offered because again, it has helped, it has helped me tremendously.”
92%
of families report feeling better after using the Empathy Platform.
189 hrs
saved per family navigating the logistics of loss.
$3,007
saved per family during estate settlement.
75+ NPS
among the highest in the industry, where the average sits at 36 (ClearlyRated, 2024).
Turn every moment into a loyalty moment
Policyholders & loved ones
Lighten the burdens of loss with a plan and a partner
Losing someone brings an avalanche of tasks at the worst possible time. Empathy brings a tailored plan, innovative tools, and a human Care Team that guides people through the logistics and stays present for the grief, long after the paperwork is done.
Financial professionals
Show up in the moment that defines the relationship
Empathy provides the context and insight to reach out when it matters most. From supporting policyholders to guiding beneficiaries, advisors and agents can show up at the right time in the right way to build relationships across generations.
Carriers & wealth firms
Turn support through loss into relationships that last
Most institutions show up only at the claim, and only with a check. Empathy makes that moment count: reducing beneficiary confusion and claims-side escalations, retaining assets longer, and building loyalty that carries across generations.
Frequently asked questions
A trained Care Team is available 24/7 to guide loved ones through the logistical and emotional sides of loss. It's powered by our bespoke AI operating system that lets the team deliver fast, accurate, personalized support to millions of families, in line with local regulations.
No. The platform is there to support anyone during life’s events. Losing someone close is often the trigger to estate planning and understanding the importance of organizing what matters. Then, significant moments in life like marriage, buying a home, or welcoming a child are all reasons to update these documents. And in stressful times such as needing to take time off due to a temporary inability to work, or entering the caregiving circle to support a family member in need, Empathy is there to offer the practical guidance and emotional support to go through those as well.
Most existing support is reactive - a phone number people call when they're already overwhelmed, staffed by generalists working from scripts. Empathy is proactive and purpose-built: expert-designed guidance that spans both the logistics and the grief, delivered under your brand, so the person feels genuinely supported rather than handed off.